Effective Date:10-10-2024

1. Introduction

At https://mayaindiancuisineny.com/ ("we," "our," or "us"), we strive to provide our customers with an exceptional food booking experience. We understand that sometimes plans change, and you may need to cancel an order. This Cancellation and Refund Policy outlines the terms and conditions regarding the cancellation of orders and refund procedures.

2. Cancellation Policy

a. **Customer-Initiated Cancellations:**

   - **Timing:** Customers can cancel their order within 2 minutes of placing the order without any penalty.

   - **Process:** To cancel an order, please log into your account and follow the cancellation instructions or contact our customer support team at Email mayaindiancuisineny@gmail.com or

Call  +15166541075

.

b. **Restaurant/Vendor-Initiated Cancellations:**

   - In rare cases, a restaurant or vendor may need to cancel an order due to unforeseen circumstances such as ingredient shortages or operational issues. In such cases, the customer will be notified as soon as possible, and a full refund will be processed.

**3. Refund Policy**

a. **Eligibility for Refunds:**

   - **Cancelled Orders:** If an order is cancelled within the allowable time frame, a full refund will be issued to the original payment method.

   - **Order Issues:** If there are issues with your order, such as incorrect items or poor quality, please contact our customer support team within one hours of receiving your order. We may offer a replacement or a partial/full refund based on the circumstances.

b. **Non-Refundable Items:**

   - Certain items may be non-refundable, including but not limited to:

     - Special promotional items clearly marked as non-refundable.

     - Orders cancelled outside the allowable time frame.

**4. Refund Process**

a. **Initiating a Refund:**

   - To request a refund, please contact our customer support team at Email mayaindiancuisineny@gmail.com or Call  +15166541075

with your order details and the reason for the refund request.

b. **Refund Approval:**

   - Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

**5. Changes to This Policy**

We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on the Site. You are advised to review this policy periodically for any changes. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

**6. Contact Us**

If you have any questions about this Cancellation and Refund Policy, please contact us at:

Maya Indian Cuisine  

176 Center Ln, Levittown, NY 11756 .

Email mayaindiancuisineny@gmail.com

Mobile +15166541075